THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE
(A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)
ABSTRACT
This research investigated the impact of training and development on organizational performance mainly in the service industry. The investigation focused on the impact of training and development on employee performance, job satisfaction and employee motivation. The study employed library and internet research, especially in literature review. The descriptive method of were collected using questionnaires and interview method four hypotheses were tested using chi-square (x2) statistical method of analysis. The results from the findings show that training and development improve employee performance, job satisfaction, employee motivation, and organizational performance. Base on the findings, the conclusion is that training and development received by the staff of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee performance, job satisfaction, employee motivation and organizational performance. The recommendation of the study is that training and development should continue since there is significant relationship between training and development and employee performance, job satisfaction, employee motivation, and organizational performance.
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TABLE OF CONTENT
Title page
ii
Certification
iii
Dedication
iv
Acknowledgement
v
Abstract
vi
Table of content
v
CHAPTER ONE
Introduction
1.1
Background of the study
1
1.2
Statement of the problem
4
1.3
Objective of the study
5
1.4
Hypotheses
5
1.5
Significance of the study
6
1.6
Motivation of the study
7
1.7
Scope and Limitation of the study
8
1.8
Format for the study
8
1.9
Definition of terms
9
7
CHAPTER TWO
Literature Review
2.1
The definition of training and development
11
2.2
Evaluation of staff training and development
13
2.3 Assessment of staff training and development Need 19
2.4
The purpose of staff training and development
24
2.5
The advantage of training and development
26
2.6
Problems of training and development
28
2.7
Staff training and development method
29
2.8
Principles of training and development
34
2.9 Training and development and
employee performance
36
2.10
Brief History of the selected organizations
39
CHAPTER THREE
3.0
Research Methodology
47
3.1
Area of the study
47
3.2
Population of the study
48
3.3
samples size of the study
48
3.4
Source of data collection
50
3.5
Method of data collection
50
3.6
Method of data presentation and analysis
51
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3.7 Method of hypothesis testing
51
CHAPTER FOUR
Data Presentation, Analysis and Discussion of the
Results
4.0
Data presentation and analysis
52
4.1
Testing of hypothesis
61
4.2
